We want
you to be completely happy with your purchase.
If you
are unsure about the carrier that you have bought, regarding sizing or using
it, please don't hesitate to contact us for advice or assistance.
Learning to use your sling or carrier can sometimes take some time, so we do
encourage you try your sling a few times & seek advice prior to requesting
a return.
how do I return an item?
Products
may be returned up to 14 days from the date of purchase for a refund, minus the
cost of delivery. Simply contact us for a return merchandise
authorisation number (RMA) and mark the number on the outside of the parcel to
be returned to us. After 14 days, and up to 30 days, we will gladly issue
a store credit or exchange an item
Iterms
must be unworn/unused and in original condition with any merchandise tags still
attached. Please include the original packing materials and the tax
invoice we sent you with your purchase. We reserve the right to charge a
restocking fee on items not returned in perfect resaleable condition.
how do I exchange an item?
Contact
us for a return merchandise authorization number (RMA) and mark the number on
the outside of the parcel to be returned to us. Please note that shipping
charges may apply to exchanges. Items may be exchanged up to 30 days from the
date of purchase.
PLEASE NOTE: Sale, Clearance items
& items no longer stocked by
babywearing.com.au can only be returned if found to
be faulty.
can I exchange a gift?
Yes – if
you have received an unsuitable gift please contact us for a return merchandise
authorization number (RMA).
where do I send returns?
babywearing.com.au
Attn: [RMA number]
20 Downlands Place
Boondall Qld 4034
what about faulty items?
Of
course. All items are inspected before they are despatched, however, if any
item is found to be defective on arrival please contact us to arrange for a
replacement to be sent. babywearing.com.au will pay the postage costs for the return
of any faulty item and for its replacement.
what if my item is damaged in
transit?
We take
great care to package your purchases so that they reach you in perfect
condition. In the unlikely event that you receive an item in less than perfect
condition please contact us immediately and we will work with you to sort out
the best solution on a case-by-case basis.
how long will it take to receive
a refund?
You will
be credited for any returned items as soon as they are received. Please note
however that it may take up to two billing cycles for a credit to appear for
credit card transactions.
what else should I know?
Please note that return delivery costs for any returned
item is your responsibility. We will cover base rate return shipping to you for any regular priced item. If your purchase used a promotional discount (eg. free shipping), was on sale/clearance or if it was an internationally posted item we will ask you cover the return shipping fees.
babywearing.com.au regrets that we cannot be held responsible for any packages lost
or damaged in transit. For your peace of mind we recommend insuring your return
package with a mail service that provides tracking numbers (eg. Express or
Registered Post).
more questions?
If you
aren’t sure about any of these details or have any further questions about our
return and exchange policy please contact us at help@babywearing.com.au